Many brands think about customer experience as a cost center which makes it one of the first items to receive operational cuts in uncertain times. What if we turn this thinking around and explore customer experience as a revenue driver…
In an earlier insight, we explored how chatbots can use OpenAI‘s Generative Pre-trained Transformer 4 (GPT-4) model. ChatGPT is one of many products that use this framework to showcase the technology’s prowess with some interesting results. This new Have Your…
Technology innovation has created new customer service channels. This insight takes a deeper look at how the customer service experience has evolved from high-touch person-to-person connection to automated solutions. Find out what the six types of customer service brands should…