In an earlier insight, we explored how chatbots can use OpenAI‘s Generative Pre-trained Transformer 4 (GPT-4) model. ChatGPT is one of many products that use this framework to showcase the technology’s prowess with some interesting results. This new Have Your…
This edition of Have You Say takes inspiration from an insight piece Retail Insight published on convenience stores’ new chapter.
Introduction – Netflix Retail Strategy Larry Leung recently wrote about the new Netflix at the Grove pop-up store that opened on October 13, 2022. We wanted to dedicate this pair of Have Your Say polls to the Netflix retail strategy.…
Introduction – Birthday Many brands ask customers routinely for their personal information including name, address, and birth date. They try to know the customers better by adding previous transactions, engagements, and third-party data. When it comes to the special day,…
Introduction – Supermarket Kiosks During the pandemic, many supermarket chains rapidly introduced self-checkout kiosks to replace full-time employees and reduce unnecessary interactions. Brandessence Market Research forecasts that the interactive kiosk market will reach $38.52 billion by 2028 at a CAGR of 4.8%.…
Introduction – Finding Business Success Through Customer Experience Customer experience has a significant implication for business success. In the recent PwC’s Customer Loyalty Survey 2022, 51% of consumers would leave a brand if their digital experience is not the same…
