INSIGHTS
Let’s write about retail customer experience
Retail Mashup posts thoughtful pieces on customer experience successes and failures in the retail industry. These posts are a mix of current trends and historical showcases that highlight intentions versus reality. We will also discuss how brands can improve their customer experience processes through engagement, technology innovation, service recovery techniques, and feedback monitoring.
Insights are written by industry experts DeAnn Campbell and Larry Leung. They have over 50 years of combined knowledge and work experience in everything related to customers and their retail needs. Find out more about them here.
Latest Posts
RIMOWA Celebrates An Amazing 125th Anniversary
World-renowned luxury luggage brand, RIMOWA, is celebrating its 125th anniversary with a global exhibition, new collaborations, and an even better customer experience. Retail Mashup takes a memory walk to the iconic brand’s rich history, its contribution to brand design, its customer experience excellence, and its future through enriched connections.
Thom Browne & Samsung Best Of 2023
Thom Browne and Samsung are partnering up again for the third time with a new collection based on the current Samsung Galaxy Z Fold5 and Watch series. This partnership works because they equally engage their audiences.
How Taylor Swift’s Eras Tour Film Expands Retail
Taylor Swift is bringing her “Eras Tour” concert film to movie theaters on October 13, 2023. This event could form the blueprint for how concerts, music, and retail can form a mutually beneficial alliance in the future.
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