Target shoppers have been able to pick up products purchased on Target.com without leaving their cars for a while. This insight explores how retailers can use this feature as the next logical step in the “buy online pick up in…
As reported by Retail Insider, Best Buy Canada introduces a new laptop subscription service that enhances the customer experience with discounts, exchanges, and services. This insight discusses the implications of the subscription service on revenue generation, customer engagement, and customer…
Apple introduced “Dynamic Island” in the pro version of its iPhone 14 series last year. This combined with the release of the iOS 16.1 update enables businesses to build improved customer experiences through the “Live Activities” feature. This insight explores…
AMC introduces new pricing elements starting on February 10, 2023 as it expands its variable pricing strategy from movies to seats. This insight explores the new scheme and whether the variable pricing strategy will work in today’s tough movie going…
In this podcast episode, DeAnn and I will explore two new concepts: 1. How can brand refresh support or distract a brand, and 2. How can luxury brands use automation to make customers feel engaged and supported? As usual, you…
DeAnn shares how recent retail and purchasing trends are pushing shoppers into permanent behavioral changes in their buying habits.
In this podcast episode, DeAnn and I will explore two concepts: 1. How can Peloton generate more revenue growth by engaging its subscribers with software, and 2. Using Kohl’s and Sephora’s partnership as a case study on evaluating customers and…
In this podcast episode, DeAnn and I will explore two concepts: 1. How supermarkets may miss out on customer insights and revenue with kiosks, and 2. How a coffee chain may build customer loyalty in the wrong direction through unannounced…
Technology innovation has created new customer service channels. This insight takes a deeper look at how the customer service experience has evolved from high-touch person-to-person connection to automated solutions. Find out what the six types of customer service brands should…
Starting my first 2023 post off with a positive. This insight showcases Arden’s Garden‘s expansion journey with a wholesale strategy that includes grocery stores like Kroger, Publix, and Whole Food Stores and an outside-the-box customer experience mindset.
