3 Ways Netflix Can Improve Its Retail Revenue

Netflix Pop-up Store

Netflix opened a pop-up store in time for the holiday season. As the streaming platform explores a push into merchandising, its competitors are not sitting still. What are the three ways Netflix can improve its retail revenue generation moving forward?

Deliveroo Builds Better Customer Options

Deliveroo HOP

I’ve been writing about the future of convenience retail for five years and am thrilled to finally see some new companies emerge outside the traditional business model. Convenience stores (c-stores) are being pushed by three big evolutionary forces. As these…

Cheers To The Best Birthday Yet


Introduction – Birthday Many brands ask customers routinely for their personal information including name, address, and birth date. They try to know the customers better by adding previous transactions, engagements, and third-party data. When it comes to the special day,…

Supermarket Kiosks – Love It or Hate It?

Supermarket Kiosk

Introduction – Supermarket Kiosks During the pandemic, many supermarket chains rapidly introduced self-checkout kiosks to replace full-time employees and reduce unnecessary interactions. Brandessence Market Research forecasts that the interactive kiosk market will reach $38.52 billion by 2028 at a CAGR of 4.8%.…

Customer Experience Success

Finding Business Success with Customer Experience

Introduction – Finding Business Success Through Customer Experience Customer experience has a significant implication for business success. In the recent PwC’s Customer Loyalty Survey 2022, 51% of consumers would leave a brand if their digital experience is not the same…