Introduction – Supermarket Kiosks
During the pandemic, many supermarket chains rapidly introduced self-checkout kiosks to replace full-time employees and reduce unnecessary interactions. Brandessence Market Research forecasts that the interactive kiosk market will reach $38.52 billion by 2028 at a CAGR of 4.8%.
Opinions vary on how effective these kiosks are. They have been popular with the younger generation or those with fewer items. Others accustomed to a full-service experience did not like the idea of self-checkout and bagging their grocery. Customers with more than ten items are likely to use a service lane as the kiosk space is not big enough.
Either way, everyone does not like the complexity to locate prices for some items (such as produce) that do not have a scan code.
What do you think? Have your say with the poll and comment below on how you feel about supermarket kiosks.
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