Freshii is reverting to live cashiers after a bout with live virtual cashiers did not go as planned. What happened in the implementation and can kiosks be part of the brand’s customer experience journey in the future?
(more…)Tag: McDonald's
4 Big McDonald’s Customer Experience Innovations
Back in November 2020, McDonald’s embarked on a multi-year growth strategic program called Accelerating the Arches. It is now 2023, what has the chain done to build a better customer experience?
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IHOP Boosts By Amazing Customer Experience
International House of Pancakes (IHOP) is a well-known all-day restaurant that focused on classic breakfast dishes and pancakes – lots of pancakes. This podcast episode focuses on their efforts in evolving their menu through customer and employee feedback. Customer experience never tastes this good.
You can find this podcast episode on major podcast platforms: Spotify, Apple Podcasts, iHeartMedia, Amazon Music, Google Podcasts, and Anchor.
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