Freshii is reverting to live cashiers after a bout with live virtual cashiers did not go as planned. What happened in the implementation and can kiosks be part of the brand’s customer experience journey in the future?
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The Best of Retail Mashup 2022 Edition
DeAnn Campbell and Larry Leung launch Retail Mashup in October 2022 to discuss customer experience (CX) triumphs, failures, and journeys in between. With the focus in the retail industry, there are stories waiting to be discovered, curated, and showcased. This insight showcases the key highlights from the first 90 days of the content portal.
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