Tag: H&M

Chatbots, a form of artificial intelligence (AI), have transformed how retailers engage with customers. These intelligent conversational agents are deployed on various platforms, including websites, messaging apps, and social media, to assist customers with queries, provide product recommendations, and even facilitate transactions.

Part 4 of the series will explore the definition of chatbots, their evolution in retail, examples of retailers using them, and how AI enhances both chatbots and the customer experience. Additionally, we’ll discuss the pros and cons of using AI for chatbots in retail settings.