For months, many travellers and industry bloggers were anticipating for Qatar Airways’ new Al Mourjan Business Lounge at the Hamad International Airport (HIA) named ‘The Garden’. What they did not know was the airline opening…
Back in November 2020, McDonald’s embarked on a multi-year growth strategic program called Accelerating the Arches. It is now 2023, what has the chain done to build a better customer experience?
Forrester reported that average Customer Experience (CX) quality declined for the second year in a row for nearly half of the verticals reported. This decline is an opportunity for brands who understand the power of…
Apple introduced its first new retail product concept in years by announcing the Vision Pro at the Worldwide Developer Conference (WWDC) on June 6, 2023, with Tim Cook bringing back the missed “One Last Thing”.…
The business model for home and small business printing has not changed in many decades. Inexpensive to produce printing cartridges continue to power manufacturers’ profit margin in the printing business. As consumers embrace cloud technology,…