Broken coolers are unavoidable at grocery stores. However, having unmarked broken spaces could lead to customer perception issues regarding quality and operations. This article focuses on what happens when customers see broken coolers on a…
What happens when your friends ask you to go out but you want to stay in? La-Z-Boy introduces an artificial intelligence (AI) assist way to move the guilt of declining your friends.
Many brands do not invest in customer experience after the initial sale as they believe their customers will return after onboarding is complete. Is this still the case today? What are the merits of building…
Barbie, The Movie has raced to more than US$500 million domestically and more than US$1 billion internationally since its release three weeks ago. Weird Barbie played by Kate McKinnon has been a standout in the…
Freshii is reverting to live cashiers after a bout with live virtual cashiers did not go as planned. What happened in the implementation and can kiosks be part of the brand’s customer experience journey in…