Weird Barbie Supply Chain Problem
Barbie, The Movie has raced to more than US$500 million domestically and more than US$1 billion internationally since its release three weeks ago. Weird Barbie played by Kate McKinnon has been a standout in the…
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Freshii And Kiosks Could Be A Great Combo, If…
Freshii is reverting to live cashiers after a bout with live virtual cashiers did not go as planned. What happened in the implementation and can kiosks be part of the brand’s customer experience journey in…
ThermoWorks Builds Powerful Connections
ThermoWorks is a well-known temperature tool company that features professional-grade products for home and work use with an online storefront. When it comes to customer experience, there is not much that differentiates from other companies…
BOPIS – Retailers Can Do Better With Part 2
The Buy Online Pickup In-Store (BOPIS) has been a great addition to the shopping experience. However, many retailers treat this as an afterthought rather than as part of a bigger customer experience journey. DeAnn Campbell…
Will Self-Checkout Drive Revenue Improvement?
Kroger converted one of its supermarkets into a self-checkout solution. The shift using this technology has been swift but without its flaws. DeAnn Campbell explores whether the short-term efficiency gains but long-term customer experience pains…